If you're a renter, avoid renting a property managed by RPM Phoenix Metro. HORRIBLE customer service. All major maintenance issues for the property I am renting are run though a home warranty service. The pool pump has broken 4 times in the last 6 months. They always do the smallest repair possible that inevitably ends up breaking again. We've had weeks of a green pool. It's an amenity, so they don't credit rent for it and they don't care how long it takes to repair. Never mind the fact that they can rent the property for more because of the amenities you can't enjoy. This last time, it took 3 weeks to repair. A pipe broke and as it's seeping out and getting all over the floor, I'm again waiting on home warranty. They don't know if someone will be here today. Hotel reimbursement? $70/day. For a family of 5, that won't go very far. They are SLOW to respond to requests. They're always defensive and extremely rude. The day I went into the office to pick up my keys for the rental, I thought maybe they were having a bad day. I gave them no reason to be rude to me and it was if they just don't care about the renters. Do they hire people lacking in interpersonal skills? Is that a requirement on the job application? I had to call countless times to get the HOA policies. I've had some issues that I called on that simply went unanswered. I've had other issues that I took care of out of my own pocket just so they would get resolved.
If you're a property owner, the lack of professionalism will only anger your renters. I own property in another state. I interviewed 5 property managers before choosing one to rent out my property. One of them was an RPM franchise. The guy was clueless, wanted to rent the property out for 30% less than what I currently rent it out for. RPM has managed to franchise mediocrity. Avoid them at all cost.