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| - We boarded our fur baby there over the past weekend, Friday to Monday. It was our first time to board her here as it is way far out for us, but with the good reviews on Yelp and Google, we figured why not. The price overall was NOT bad, no complaint there, and after seeing a list of their services when I first entered, I actually spent some of this week contemplating taking advantage of their other services. While filling out the necessary paper work, they mentioned several times "jokingly" that people would frequently call and ask if something happened to their dog as their dog was almost comatose....ummmm....I get that they were saying it as a good thing as if the dog had played SO much and SO hard that they were completely exhausted, but how it was conveyed to me started to make me feel uncomfortable with leaving my baby there. Also while filling out paperwork, I was told that there would be some sort of video email or email that I would be receiving as sort of a "report" of how our dog did while there. I was first under the impression that it would be DAILY while she was there, and when I was told Monday that it is only sent after the dog leaves, I again assumed that it would be within a reasonable amount of time (24 hours?). I have yet to receive ANY report about how my dog did, what she ate, how much she drank etc. I even called FOUR HOURS ago, and the girl claimed that my email had been bounced back. She also deflected any blame of things falling through the cracks off to other people "leaving things for her to do." I kindly informed her that it was me who had written my email down, so if it was retuned, it was the person putting in the address incorrectly on the computer. She struggled to get my email again, as I had to spell it out several times for her (it isn't THAT difficult people!) and she expressed her apologies and said she would be emailing it "right now." Here i sit, four hours later, still waiting for an email.
Why am I so concerned about an email report? Because my dog has not acted the same--no, not the "comatose" dog I was expecting from their comments last Friday. But she has not eaten or drank much, she has had lots of trouble going to the bathroom, and winces/whines when she does, something she did NOT do before I dropped her off here. Her bag of food seemed hardly touched, and her treats were not ever used either. Could it all just be a coincidence? Sure. But after comments that were made and the promises of email reports never coming through, I am really starting to have my doubts. I LOVED that there were no kennels, but I don't plan on going back to this place because of their lack of communication and lack of concern that I need to know these things about my fur baby.
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