I disagree with those who had bad experiences here. I stopped in on a whim with no plans to purchase jewelry when I recently visited the area. John was friendly and welcoming as I took my time to peruse the many options available in the store. I finally chose a beautiful mystic topaz which he offered to have sized and ship to me. The ring arrived quickly but after wearing it, I noticed a small flaw that wasn't immediately evident when I chose it. After contacting him to explain, he offered a replacement piece that I had also looked at the store. The replacement quickly arrived, sized just for me and is a very elegant ring that I constantly get compliments on when I wear it. I hope to make more purchases here during future visits to the area.