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| - I don't remember when was the last time a restaurant has upset me so much that I have to give a one star rating, and I don't have a choice for 'no star'. Yes, Tien Wong made it happened, yikes...
You received the one star not because of the food, but the worst services I have ever received in this valley. We were excited to try this place on a Saturday night even we were told to wait for 45mins at the door, just too excited for some hot pot and the raves at yelp. Yes it was full when we arrived but we waited patiently until our turn. We ordered pretty quickly after a menu was given since we knew what we want and it's just a like a sushi menu, you check-mark the exact food you want. I admit that the food was good, presented nicely and freshly, and the broth were very good! However, everything went to downhill when the power started going off every 2 mins after we started eating for 10mins. Our hot pot dinner became a cold pot dinner with under cooked food.
Yes, the place was full, but the two largest family parties were already done eating and about to wrapped it up. Yet, our table and the one next to us who sat down around the same time as us, our power kept going off. It is okay for the first or the second time, but when it turned to the 3rd and 4th, we were like, WHAT THE HELL? This is a hot pot place where you rely solely on the stove to cook your food but they can't keep power on, how were we supposed to get the food cooked, eat raw?! The worse to come, as it seems that there were lack of servers, two different servers came by and said they will turn the power back on, which somehow the switch was in the woman's bathroom, so they had to wait when there was a customer inside...oddly enough, after the fifth turn of our power off, we called the server closest to us and needed an explanation, and she replied 'oh sorry, there is nothing we can do, when all the stoves are in using at the same time, the power just seems to be unstable'. EXCUSE ME? We are not blind, there were like 4 other tables eating right now, and you are telling me ALL the stoves are in using? And you cannot do anything? oh wow, this has just gave me the reason to not waste any more time at this place. Maybe you should check with SPR or APS to see if you owe them any money first! And the owner? Train your employees on how to handle such issue with a professional manner!?!?!
And of course no one is in charge as the two other servers were just watching with no clue on what to do, we asked to bring our check and left very unhappy.
You thought the manager or someone in charge would show up when a customer is pissed, but no, it's like there is no one else. We didn't bother to call them either, what is point, get a 20% off of your bill? I came to eat, not a discount. If only the server was a bit more of professional and nicely offer to us another table and this night would still be good since we did like the food. But with this kind of customer service experience? I want nothing else. Tien Wong, you have failed miserably.
A side note - as mentioned by a few other yelpers, I wouldn't say this is cheap at all, one plate of lamb for $6 and there were only 6 pieces, of course it's more of a pricy dish, but if you had eaten in LA for $20/person endless hotpot, you would think you just got ripped off...So be cautious on ordering.
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