So let me tell you about my horrible experience I had without even seeing the doctor!!
On November 25th I had an apt set for 445 and came in at 430. I decided to leave at 520 when I hadn't been seen yet much less had anyone had the courtesy let me know the doctor was running late. I asked one of the front desk ladies if she could find out what was taking so long. She stepped back into the office then stepped back out in the same motion and all she said was that I was next. Extremely unhelpful. I needed someone to let the doctor know I had been waiting a long time and at least deserved an eta and an apology for the wait.
I rescheduled for December 2nd at 330. I got off work a little late so I called to let them know I may be 15 minutes late. Because you know I'm a decent human being who cares about other people's time.
I speak with Taylor who double checked to see if that would be an issue. She tells me that would be fine.
I show up at 339 (earlier than I said I would) only to be told my appointment had been pushed back and it would be ANOTHER long wait. I don't think so. I explain how frustrated I am. Of course I get no apology or response at all. Is it just me or is it a requirement to be brain dead and miserably rude in order to work a front desk job?
Still upset for wasting my precious time yet again. I call back and asked for Taylor. I ask her why she didn't bother to tell me that she had decided to ruin my day and move my appointment back. She proceeds to tell me that her words were "we can still accommodate you" I'm sorry but no. You should have had the courtesy to ask if it was ok to push my appointment back instead of vaguely telling me "it would be fine".
You didn't know me. You didn't know why I was upset but you still should have been polite. Your job isn't hard. Creating a proper schedule isn't hard. Find a new job.
And I'm not here to just rag on Taylor. No, her and two others I've also had the unfortunate pleasure of dealing with were rude and obviously brain dead enough to schedule me as well as a mother and her two little girls at the exact same time. An eye appointment is generally an hour right? Do you not know how to do math? Did you expect me to be ok with waiting for 3 hours after showing up early?
Anyways....I still need glasses and I am most definitely never going here or any other nationwide again.