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  • When this spa first opened, I fell in love! Found my new place. Loved the atmosphere, and everyone seemed nice and friendly. I sent my family and friends as well. Fast forward to the last few months- went in for a gel manicure and literally was in the technician's chair for 1 hour and a half. At the check out desk, I come to find out that the technician was in training. I am sorry, I think the customer should be at least asked if it is ok with them if their nails are done by a trainee. Of course got charged full price as well. The next time I went in, I had an appointment. When I got there, they told me that my manicurist called in sick, but they never took down my phone number to call me to let me know. Ok, they had someone else do my nails. I do not know how many times I had to say I wanted my nails square. Not squoval. I am not one to say "can you square this off a little more", however, I found myself saying it over and over. And, my cuticles were not even touched. I thought.... one more time. Went in last week and all seemed well. I was actually impressed with the technique used to fix my horribly cracked nail. We did gel polish with what is supposed to be an OPI polish. Over the week the color started looking different. I ignored it - chalked it up to my eyes playing tricks on me. Today, it really looked different - the nail that was repaired was the only one that kept the color. The rest had turned a color that looked like a puke green (see pic below) I went back because I paid for the gel manicure that should have lasted 2 weeks. I just wanted a polish change. I went in and sat for 45 minutes before I asked the front desk how much longer it would be. At that point the receptionist said "oh, I will start to soak off your polish". After waiting another 20 minutes, watching numerous people get serviced all while I was sitting there, and people coming in after me getting serviced, I'd had it. Was it because I had come in to get a "fix" or "repair"? I will never know. I took off the foils and left. 3 strikes and I am done. There are nail salons up and down Chagrin Blvd along with the surrounding suburbs. It is a shame- really thought I found a stand out, new, relaxing nail salon that took care of their clients. Boy, was I wrong.
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