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| - I have never felt so obliged to write a review for a particular business. This hotel is pretty pricey for being an average outdated hotel, but I understand it's bc of its location... I think its fair to want A/C or at least helpful service. THE STAFF IS HORRIBLE, RUDE and DEMEANING The only ladies who had a smile on their face or pleasant towards my family are the waitresses inside the restaurant. We stayed 2 nights, our room had no A/c I have 3 small kids and once we got settled we left to explore downtown Madison and then came back later put our boys to bed realized the air wasnt working. My husband opened a window and we managed to deal with it. The next day the air never turned back on, so we let the staff know- the switched our rooms ect. When I went to talk the manger about it the next morning, she was EXTREMELY confrontational to me. She treated me as though I was some kind of swindler and looked at me like "what do you want?" She even went as far as to grab and hold both my hands that were placed on the counter,like I was a child or something, and said well if you would've let us know sooner and this is not our fault and so on, so I told her but my kids were already settled in bed that night and I really wasnt trying to make a fuss, and I was hoping te A/c would kick back on so She said very abruptly well what do you want, what are you looking for, in a very demeaning way. Yes, we told thhem the very next day, and we switched rooms, but we still had to pack up a family of five and move rooms while my youngest son was napping and it just wasnt pleasant. So she offered to comp our parking, $20 so I said that would be helpful for having to switch rooms after being settled in. Now this morning, I notice on my card- the parking charge looks like it is still included. I just called 5 min ago, Rob answered and I asked if he could help me with a quick question. He also gave me a short stern NO!!! I couldnt believe it- he didnt even ask what my question was?!!! He just said he was the only night staff and couldnt help me and then went on in a short tone saying " Im doing everything for the hotel on my own right now and I cant help you." Rob was even more rude then the manager, Sandy the day before and I didnt think it was possible! The staff here is quick tempered and definitely NOT willing to help. You will pay extra at this hotel and you will get Less customer service. I travel VERY often and I have never been treated so poorly by hotel mangers and staff! I will NEVER stay here again
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