Ok let me start of saying that I love Popeyes and was super excited that one was opening close by my house. I've been here 3 times and each thine the wait was loooonnnggg. The first time I came was through drive thru. Not too bad except for the wait time. Second time I went to the counter and order the chicken meal. After waiting almost 15 minutes my number is called. I looked down at my tray and realized they gave me tenders. Immediately I bring it to their attention and they lady said hold on I need to get a a manager. Really??? I have my receipt in front of you and you can see the order is wrong. They ended up fixing the order after I had to wait another 5 minutes. As I'm sitting there looking around I realize there are 6 employees on their break eating. Don't get me wrong everyone is entitled to their break but when there is a long line of people then perhaps that many people shouldn't be able to go at once. The third time I came was in drive thru again. Omg. The girl couldn't get my order right even after repeating it 3 times. I ordered 3 separate items with the third one being a chicken strip meal. At no time did she ask me what side item I wanted or my drink. I sat there waiting to see if she would ask. She hands me the bag and tries to send me off. I ask her what about my side and drink?? Don't you want to know what I want? She said oh I rang it up as ala carte. I looked at her and explained the whole conversation and said I wanted mash potatoes. Can she please give it to me and I'll pay for it. She ended up giving it to us for free but it still doesn't make up for the bad customer service.
When I brought the chicken home it was a bit undercooked.
If you want chicken and don't mind canes then go there. If you have your heart set on Popeyes then drive a little further to the one on Craig road. Trust me it will be worth the drive. This place is so new and so disorganized and the people have no clue on what they are doing. I will not be back at this location.