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  • I really really really wanted to like this place but I have been there 3 times and EVERY time there was a problem. The first two times we ordered To-go from their website and it asked us to set a time we would like to pick it up. We got there on time and each time waited over 30 minutes passed our pickup time for our food. Whenever you ask the staff what's going on they say it will be right out. We ordered breakfast I didn't understand how that could take more than an hour. After about 20 minutes we saw the server that was working the cash register when I paid for my food was now done with her shift and walking to her car with 3 huge bags of food. So the staff stopped paying customers orders to cook for another staff member. So unprofessional. I was informed by the manager they would refund our money for the inconvenience after we waited another 10-15 mins for our food. So we decided to come a second time and used the website to order again and I'm not even kidding the exact same thing happened again, except this time we waited 45 minutes. So some time had passed (about 6 months or so) so we ordered again last night and went to pick up the food and my cinnaps shake tasted like vanilla ice cream so I asked if they could remake it considering it cost over $7 and the girl rolled her eyes at me and got on the radio and said "This customer wants her shake remade", then I see the cooks in the kitchen look out the order window with an annoyed look and she replied to them "sorry guys" like I'm crazy for wanting my shake made right! I got the shake and went to my car when I tasted it there was so much ginger it burned my throat. I was annoyed so I just went home. It was like they were being petty because I asked for a new one. The final straw was when I got home and my burger was well done and beyond dry when I asked for it to be cooked to medium. I will never spend another penny with this restaurant. They don't really seem to care about the customer. And the food is subpar when it should be amazing.
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