We called 30 mins before closing on Black Friday, and Alo's fit us in the next morning. They were extremely friendly, and spent time with our standard poodle while we were sill there, to make her feel comfortable. It's very evident that they really care about the pets that come to be cared for by them and you will feel comfortable leaving your pet there for their services. It was great that our dog was able to play and exercise while waiting for us to pick her up and wasn't stuck in a small room or cage. Lisa gave us tips to help keep our dog maintained in between visits. We will definitely be back every 6-8 weeks!