I really love target and its products, I've been a long term customer and a holder of their red card. But I can't help but run into terrible customer service at this location when I come to the customer service desk/returns desk. Invited by a cashier to check out, I asked her where to pick up a pre-ordered items that my sister purchased for my daughter for Easter. She told me to go to the customer service desk/return & exchange counter and that they can check me out there also. So I proceeded over there, I was second in line. A second employee woman came to a register to provide service to me (who was next in line), I told her I needed to pick up a pre-ordered gift and check out. She said I need to go to self check-out to pay for my items I have in my basket because there's starting to be a line behind me. If I only had a couple things on my hands that is not a problem, but I had over a $100 worth of items, a baby on my arm and I'm pregnant and the cashier I was initially at is starting to form a line as well. I would never go to a self checkout with this much stuff and a baby on my arm. I didn't catch her name, she had a two letter name on her badge that I can see. But seriously! She completely ignored my comment when I told her that the cashier in the regular line told me to come to her to check out. There's a reason why it's called a line and "first come first serve." She got through 5 people by the time I was done "self check-out" my items.
If their management even cares. I was there checking out about 7:15p.m. on Tuesday April 11th, 2017. A woman working at the return exchange counter. I would retrain your staff to not dismiss another woman carrying a baby, pregnant with a basket full of items to pay and tell her to go check out her own stuff at self check-out.