I'm not a person to put reviews on services at all but I believe the service that Ketchums definitely deserves it!
I called another shop with great reviews and they ended up putting me on hold, hanging up on me, and telling me I wouldn't be able to bring my car in for three days. I then called Ketchums and they could take me in the same day let alone first thing in the morning. Scot called me to let me know later that day how much and that they would not be done until tomorrow and through the phone I can here his sincerity as it seems he wanted to make sure this wouldn't turn into a huge in inconvenience for me. I appreciated that! I got a call first thing in the morning that my car was ready and I was able to pick it up without being late for work. I am so appreciative that they felt like they made my car a priority. Also, that they have integrity! I don't think I'll be going anywhere else for auto maintenance, plus you can't be that it is a family owned business. I love that!