| rev:text
| - Let's start off with the good - the food was pretty decent. The Thursday night happy hour deal on the pizzas is a good deal. Unfortunately, that's all that was good.
The service was pretty abysmal. Our waitress seemed stressed out and disinterested in serving us. We were lucky to see her twice an hour. It was routinely taking over 15 minutes from ordering a beer to receiving it, which is ridiculous. We never actually received the drinks from the waitress, they were delivered by what I assume to be barbacks or bussers(more on this later). Related to this, my buddy arrived 15 minutes before the end of happy hour. We wait, and we wait, and we wait and there's no waitress. She conveniently shows up a minute after happy hour ends and my buddy asks for a flight under the happy hour deal. She looks at her watch and then says, "Sorry, you're one minute late, I can't do that".
Seriously? You neglect us all night long and then you have the balls to pick nits over *one* minute, after you're the one that disappears for long stretches of time?
And this is the icing on the cake....
One of the aforementioned bussers that they have delivering drinks managed to dump an entire pint of Blue Moon(sticky) into the lap of my buddy's wife. I'm not even sure how someone manages to do that, but we didn't get a chance to talk the person because they ran away as fast as they could upon it happening. The manager finally came back out 10 minutes later with some towels and assured us she would comp us the beer that was now residing in the lap of one of us. Gee, thanks, how generous of you. The jersey she was wearing was probably ruined and the experience was certainly ruined at that point, but we got the $4 beer for free. Outstanding.
Amusingly, the waitress who could never be found was not surprisingly completely oblivious to what was happening and when she finally did come back around, she thought it was our own fault and didn't try to assist.
I forgive mistakes pretty easily because we all make them, but in the totality of the night, and the complete lack of any acknowledgement or response for what they had done, this was the last straw.
We finally had enough, paid our bill, and went over to Chili's. We were there for Thursday night football and probably would have stayed another two hours drinking and running up our tab, but instead we ducked out half way through the game and went across the street. Interestingly, we ran into a couple over there that left the Hub for the poor service as well.
I want to see them do well in their new location, but they need to do something about their level of service. Either hire more wait staff or retrain the ones you have. Ensure that you stress proper customer service with them instead of this lackadaisical, "I don't give a crap" attitude. I understand it was a busy night for them with playoff baseball and football, but other sports bars around the area don't seem to have any problems with it.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)