| rev:text
| - I rescind any positive reviews I have for Calgary Honda Service.
I suppose at first, I'll address my faults in ever really putting some
trust in a dealership service. It really pays to be car savvy and knowledgeable
about what your car really needs: consistent maintenance vs. actual parts replacement and servicing.
Calgary Honda is not an exception to the old stigma that dealerships gouge customers. My last experiences have nothing been but a nuisance and one big lesson (i went from spending a planned $250 to $990)
I really dislike the urgency Calgary Honda places with every suggestion they have on service. My car is but 2-3 years old, with all season tires only used in the summer. They strongly insisted that it needs to be replaced, making it sound like two of my tires have nails and two have been worn down. Why weren't these looked at when I had them replaced during the winter?
Furthermore, it seems like there's a "get it or you'll wreck it" tactic which makes me feel like there aren't alternatives but to spend an excess amount of money than what I had originally planned.
I can't help but feel like this was deliberate because it began over me cancelling my "loyalty membership". For those of you
unfamiliar, a loyalty membership means free oil and filter change (a $50 value) as long as I maintain the car under
standards. What this really means is that I always have to say yes to everything the service manager/service team says.
If they say "pay 240$ for us to just tinker and check your vehicle without making any significant adjustments." I have to do it.
I feel like once I've cancelled this membership, they must have assumed it would be my last time because it feels like they deployed
the maximum tactics of taking advantage of my lack of vehicle maintenance knowledge. But what I lack I compensate in something else...
and I know customer service, one that fosters constant customer return.
My suggestions (in case anyone at Honda cares to take this review more than some customer rant)
1. Stop up selling and suggest to me what my car REALLY needs. Service managers forget to put themselves in our place considering if they had their car fixed, they'd be going somewhere else, which is a clear indication of a service system that's greatly flawed.
2. When you shoot straight with your customers and give them enough time to budget, they will get the service you provide. Example, Check my summer tires when I have my winter put on to tell me it's imperative I get them replaced soon, rather than blindsiding me with costs.
3. Cut the fluff. Coffee, television, the million people I have to talk to in regards to my car, the shuttle service. It's five star treatment
sugarcoating a one-star car service. I would rather go to a shop that has a straight shooting mechanic that'll let me know what I need to
get done and the time frames I have (if possible.)
But who is to blame? It feels like the people I came into contact with
were merely provided the wrong direction and perhaps they have to deal with volumes rather than being given ample time to assess customer's reactions and needs.If they were given a different set of goals and objectives and maybe giving them more authorization to handle client's specific cases and encourage
more decision making on customers. It sounds generalized since I can't really understand how it exactly
works at a dealership maintenance center, but I feel like a better effort can be made consider
I'm parting with hundreds of dollars here, especially as my car gets older.
Anyways, my lesson is to come much more prepared. Come with a budget in mind and bigger room for contingency. Leave room for second opinions. Prepared to show more teeth and fang. After all, no one is ultimately responsible for my car other than myself.
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