I've been here a couple of times and service hasn't improved much. Yes, they are a new business but that doesn't mean they should be pardoned by lack of service and food knowledge. Like most restaurants, they should've done a run through go over the kinks prior to opening. The workers are nice but not very knowledgeable when it comes to their menu. They keep having to go back to the kitchen to ask if they have certain things or if they offer substitutions. There is NO pho veggie option on their menu. You will have to ask. First time I ordered it they just gave me the broth with noodles, onions and cilantro. I had to ask where the other vegetables were and specify which ones I wanted in there. W.T.H.?? The second time it was a completely different dish. AND they charge the same amount of $ what their regular meat pho is when other places charge a dollar or two less. My mother in-law ordered their seafood soup and there was no shrimp. She asked where it was and they were confused so she had to show them the menu stating there is suppose to be shrimp.
They also keep the facility very cold. It's a shame, I really was having high hopes for a great pho restaurant to open in Huntersville.