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| - The only reason I gave one star is that the facility itself is set up nicely. And also because Yelp makes me give at least one.
My best friend and I decided to do a joint birthday party here for our two kids. Setting up the party was easy, and Tom was very nice about finding out what kind of decorations we wanted and so on and so forth. I even changed my mind on the theme a few days before, and he was totally fine with it. Okay, so far so good.
We get to the party, and right off the bat I'm being told that Tom has a stand-offish attitude towards some of the parents, and I got that vibe also. He tells me to sign my daughter in the child column (one of the birthday kids), which I thought nothing of at the time. Towards the end of the party I walk over to the sign in sheet to get an estimate of how many kids we had, because I had a feeling we had gone over by a COUPLE (15 kid limit, then you are charged $12 for each kid you go over.). Well to my surprise that are 26 kids signed on that sheet. Hmmm. That's funny, I look around and don't see 26 kids between the ages of 8 months and 8 years (Which is what I was told when I booked the party, and asked what the age limit was for the kids counted in the party.) I ask Tom if this is accurate, and he says "Oh yea, the older kids are signed into the adult column." Whatever. It's close to the end of the party and I have a lot going on, so I was a little flustered.
We go to pay and are charged $96 over our original price for the *8* kids that were over the count. (Plus $30 for people who forgot to bring socks, no problem, that's our fault.) I have also been told by MULTIPLE parents that were SPECIFICALLY TOLD to sign their teenagers in the child column. Sooo basically you lied when you told me that the teenagers were signed in the adult column. He said it's not his responsibility to make sure the kids and adults are signed in the right columns. I beg to differ. If you are going to be taking people's money for whoever is signed in the kid's column, pretty sure it's your responsibility as the business owner to check it for accuracy. I wasn't informed that I should stand by the sign in sheet and tell people what to do, aren't you getting paid for that?
The next day we start going over our invites and the ACCURATE count of adults, children, and teenagers that were at the party. 18 excluding the two birthday kids. So we try to call Tom for an explanation. He's not there. The worker who answered said he would deliver the message, ok great. Call the next day, he won't be in until the evening. Ok. So I get on the website and send an email, no response. We finally get a hold of Tom on Wednesday and are told that even though we had older kids at the party, they were playing with some of the equipment, so we had to pay for them. I wasn't aware that 16 year old would be charged for entertaining the toddlers we had running around, and playing with them. I should have just told all the parents that if they were bringing older kids, they had to sit down and look at the ceiling the whole time we were there, so we could avoid a $500 party right? Babies that sat in the ball pit in adult's laps, doing nothing but sitting there and looking around? Boom. That'll be another $12. GTFO.
He offers to refund us for 4 kids, but not the full 8 that we were overcharged. Sooooo split between two party moms, that'll be $24 each? No thank you. It's not worth the gas or the frustration of having to step foot in your establishment again. If I wanted to spend $500 on a 3 year old's birthday party, I would have gone to Disneyland.
NEVER AGAIN, KID'S KINGDOM. BAD, BAD BUSINESS.
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