I've had some great experiences with MADE meals, but I also had one negative experience that had caused me not to want to go back. I bought a naan chicken dish and the broccoli in it had gone bad giving the meal a sour taste and smell. I emailed the store about my experience and they told me I could probably get a replacement meal if I brought in the label on the box. As I hadn't kept the label I didn't pursue things further and said I wouldn't be back. Being an avid customer prior to that experience I would have expected better customer service. Also frustrating was paying good money - around $15 - for a rotten meal.