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  • Love the ambiance of the restaurant but had horrible service. My coworker and I came to eat for our hour lunch. Our server greeted us and got our drink order, water. We had gone through the menu and were ready to order. I ordered the katsu pork bento with sashimi which was supposed to come with soup & salad. My coworker ordered the las Vegas roll and the salmon sashimi and were to share a squid salad as an appetizer. We arrived at 12:30pm, wouldn't have gotten our water if I didn't waive down the server at 12:45pm. A family had arrived around that time and was seated to our left. 1:10pm came around no soup, salad or the squid salad. Again I had to waive the waiter down to ask if we were getting the squid salad. He apologized and said he'd bring it right away. The waiter brought out the order of the family to the left's drink & one of their rolls, went to the kitchen & then brought the squid salad. 1:15pm, no soup or salad or my coworkers food. I didn't need to keep waiving the waiter down to keep asking to bring out meals that are to be served prior to the main lunch entree so I left it alone and waited to have our food served. 1:20pm still no food and we needed to leave soon. Mind you the place was not busy at all. I checked the bar side when we had left & it was empty. The tables behind us had a different server. We were so close to walking out and just paying for the squid salad. Not once did the server come to check on us or even notify us of the status of our food. We got tired of waiting . I got up had to ask the sushi chef for a box for the squid salad, packed it and went up to the hostess to pay and leave since it was almost 1:30pm and no food yet. The waiter stopped us to tell us that the food was ready and he would box it. Long story, sorry ...but it was just irritating how horrible the service was. Regardless we ended up paying for the to go and the nerve of the waiter saying you don't need to leave a tip when he handed our check!!! The pork katsu wasn't even that great. It was extremely dry.
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