Max & Erma;s has a good menu with good recipes. With some patience the food and service here is generally good. We have been here for burgers, philly cheese (best in cleveland when made right) and the tortilla soup is amazing. They do have management problems however the manager is among the most customer attentive ive seen in this area. We had a problem with the philly being made by a lazy cook and returned it. The manager made a new one himself and it was the best. As for the ice cream, how could you want more than an open Sunday bar to have whatever and how much of what you want, give me a break, the kids love it and the ingredients are good quality. I must agree the staff and kitchen staff obviously need training and organization to ensure food quality and timely service and a good dining experience.