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| - First and foremost, I would like to say that I have worked in many awesome restaurants that focus strongly on quality customer service and, if that is important to you, avoid this place at all costs. The sad thing is is that it was the MANAGER, Mr. Medina who was the worst of the crew. I came alone, knew they closed in 30 minutes but already knew exactly what I wanted and that I could be done and gone in 20 minutes, leaving them the whole 2 minutes it takes to clear my dish and spot.
Upon entering, I was ignored by EVERYONE. I sat at the bar and there was an employee restocking sugars and such not three feet from me. Not once did she acknowledge my presence. Actually, I believe she knew I was there and did everything in her power to make it clear she was NOT going to help me.
I then asked another employee,"May I sit at the bar or do I need to he sat by a hostess?"
She said,"Uh, no, ya you can sit there." I subsequently asked her for a menu and she said,"Oh, a menu? Ya, here's one."
Whatever, I get it. They want to go home. However, it was only me and I am not a big person nor was I planning on eating everything in the entire resturant; my food would've taken all of 5 minutes to prepare. It was eggs and a tortilla, for goodness' sake.
So, I sit at the bar, looking around like an idiot just waiting for help. The manager finally accepts to help me and I order quickly.
He's shouting across the restaurant the entire time, tell employees,"So-and-so, you just got another table! Can somebody please take care of these people? Whoever is still here, you got sat at another table!" That's all fine and well but not something the entire restaurant needs to be made aware of. It makes you feel uncomfortable knowing the staff has no desire to help.
I eat my food, no one comes by to ask if I need anything else which I did but I digress.
I get ready to pay at the counter and I overhear this same manager speaking to an elderly gentleman about his bill and clearly the gentleman needed to go back to his table because he had forgotten something. As I'm walking up, I hear the manager say, and NOT under his breath,"Oh take your time! It's not like I want to be here all day or anything!" The entire staff standing by himlaughs at the seemingly hilarious excuse for customer service.
The manager notices I overheard him and tries to play it off with a chummy laugh.
Above all of these things, more customers come in and I literally hear him say,"You can come in but, you know we close in ten minutes, right?" They reply no. He states,"Well, we close at 2:30 every day," very sarcastically.
He says,"well you can sit, but i am letting you know."
The woman says,"Will I get kicked out at 2:30?" He says,"Well, um, no." And so she takes her rightful seat.
It's absolutely heinous. It's rude to be rushed, we are paying THEM in tips for good customer service and nothing about it was that.
Their food is always good. That's about the only good thing I can say. If c/s means nothing to you, then you'll love this place.
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