I used this company before and they did such a great job last time that i wanted to use them again . Big mistake . My appointment was for 10:00 am . They call me at 8:18 asking me if I'm ready . I told them no and confirmed my appointment was for 10 . He said yes but he just wanted to ask and that he will call me at 9:45 . I call him at 9:48 and hey said they were on their way . 10:05 . Not there so i call the office and they stated they should be there soon . They arrive at about 10:10 . Didn't start moving until 10:20 . But they had to stop because the driver had parked the car a long ways away . I explained to him the previous movers marked closer with no issue . He moved the truck closer . Even with the truck being closer the one mover was taking a box in the truck and staying there for 5 minutes .the other mover was new and was working hard but struggling . Me and my sons started helping . But the other mover was consistently no where in sight . I explained that i have to be back at work and even called the office to see if they can get the other mover to start moving . Finally everything gets loaded and the driver seemed confused about the address i was moving to . I asked him to just follow me . This would also cut back on anymore time wasting . Well that failed as well . They got lost somehow . Unloading was a nightmare . The damaged 3 walls at my new place . Damaged a bookshelf . And I'm missing the top glass to my table . Who knows what else could be damaged because the boxes are thrown everywhere. They couldn't even take things upstairs because they didn't know how to get it up there . I called the office and kept them updated with all of the events . Allison was apologetic but i still have not heard back about the damages .
*** update - shortly after my review Megan reached out to me to follow up . She was very apologetic and sent 2 movers out to drop off my table top and pick up the wardrobe boxes that the other movers left . She sent me the paperwork for my claim . I spoke with Alison today 12/04/2017 , she let me know that the insurance is going to give $30 for my broken bookshelf but that they are going to provide $100 for the damaged wall . So I'm getting $130 back . I'm pleased with the result . She apologized again for the move and explained that they were training new employees .