12/17: UPDATE
We came at lunch and had an enjoyable experience. Our server Rob was personable and attentive. The food runners brought our food out while it was still fresh and then multiple staff hurried to get us anything we were missing. Our glasses were kept full. Hopefully this place has turned the corner and I'm raising my rating. My burger patty was made too thin and wasn't holding together because of that fact. Pieces were crumbling off when I picked it up. The other two burgers at our table were much thicker with integrity enough to eat. The flavor of the burger was excellent and I appreciate they obviously make them fresh. The soft buns were perfect and fresh. I wish they'd offer fresh cut fries instead of frozen. Great job on improving the service!
4/17: UPDATE
I'm disappointed to not be able to change my rating on this restaurant. They've been open now in this location long enough to work out the kinks. While the food is somewhat unique and a lot of it is good, it's not all good and the service is still VERY poor! We sat at the bar on this visit during happy hour. We had to flag down the bar tender every time we needed to order something. The menus were sticky between every page! The sliders were small (with about 1/3 of the bun empty), boring (only a tiny patty and a couple pickle slices and shredded iceberg on the side), and dry and we needed to ask for ketchup to make them worth eating. The potato skins were decent, but didn't come out hot. The root beer wings were good. Tried their German beer this time and enjoyed that. I just cannot believe the number of staff they have on and how hard it is to get any of their attention!