I just had my windsheild replacee earlier this month. I called around a couple of places and got absolutely outrageous quotes. When I called for a quote from Universal Glass, the man on the phone actually seemed like he cared. He even asked what prices I found and matched my lowest price even after giving me his quote. I told him I would pay his quote because it was more than resonable. He said he could have someone out on Monday. I didn't make my decision quite yet so I said I would call him back. I was waiting to hear from some other places. He was also very knowledgeable about the glass that would be installed in my car and was more than happy to answer any of the questions I had.
Before hearing from other places, he called me back apologizing that he misspoke about being able to have someone come out on Monday but he could for Tuesday and that he would honor the lowest price I found. I was pleasantly shocked at the fact that he called me back and was persistant that he would only charge me the lowest price I found that day.
I decided right then and there, and made an appointment. They were on time, fast and efficient. They even gave a follow up call and assured me that I can call back if I had any other questions or concerns. I was extremely happy with the service I received with this company and if the glass lasts (:-P) I will definitely call them back if i need another replacement for that car or any other vehicles I own.