We came for family dinner and had their Lobster and Alaskan King Crab Set Dinner for 6.
Service: Service was poor. 4 family members arrived earlier and were already seated. We arrived 5mins later and the server led us to our table which was still missing 2 seats. The servers were informed about that but we still ended up waiting for at least 5 mins standing in our "seat" which made us feel awkward. Several waitresses had passed just ignoring us.
After being served the 4th dish, one female server informed us that they were short with the papaya birds nest dessert and requested that we change to a beef dish. We asked if we could deduct the price of the papaya dessert but they insisted that they could only switch it to a savory beef dish. We felt it was unfair as they should have told us about that while they took the order or before they served anything to give us the opportunity to order something else and not after they have already served several dishes. At the same time, the cost of birds nest should have been much more expensive than a beef dish, shouldn't they at least offer something that 's of equal value? We asked to speak with their manager, the manager never came to our table but the staff later informed us that they got it settled. I'm not sure how they settled it, did they split but the birds nest and gave less portions that night ? Or someone else settled for their offer?
Towards the end, they served us a "Fruit tray" on 2 small plates while we saw other tables getting a nice looking fruit tray......Although it is complementary, it made us feel we were probably treated differently because we didn't settle in for their "deal". Their last dessert was steamed rice dumplings which took over 30 mins from the papaya dessert to arrive. I'm pretty sure they had missed the order but they explained that somehow the taste of the first batch was weird and the chef decided to make it again.
Environment: beautiful decor. The waiting area is amazing. They serve fruit infused water for guests that are waiting. Good lighting and fixtures and overall the place is clean and tidy
Food: The food tasted good. The deep fried dishes were crispy, the steamed dishes were just right. The only thing is that the food preparation technique lacks variation. The way they prepared one of the lobster dish and the crab dish was almost exactly the same.
Overall: Although the food was good, we were very disappointed with their service and given that it was a pricey restaurant with so many servers walking around, I feel that they should have done a much better job.