Chose this place based off fellow reviews on here and I must say, I am extremely disappointed. Order was placed at 12:07. At 12:14 I received an email stating my order was confirmed and food was being made and would be ready in 15-30 mins. Arrived here at 1235 knowing it would probably still be a couple more mins (no big deal). I was greeted with "are you picking up? We haven't started your order, also, can we substitute your sweet potato fries for regular?" From the time the order was confirmed and my drive time over here the order should've already been started and practically completed, but things happen and it wasn't. She told me that it would be about 15-20 mins and she will let us know when it's ready. It's now 1250 and nothing. I finally had to ask how much longer, and was told it's going to be additional 15-20 on top of when my order was placed and what I have already waited etc because they didn't have any regular fries. This entire process pretty much consumed my entire lunch break and the 15 mins I drove to get here was a complete waste. I would expect something like this to occur when an establishment is busy during lunch but there were only 2 tables occupied and they were finished eating I was kinda concerned. And then!!! They have the audacity to call the # I put down and file a complaint about me when I asked how much longer and explained that I have to be back by 1 for an appointment. They said that online orders take 45 mins. Then why does your email say 15-30?!?!?! This place is an absolute joke, and I will be sure to spread the bad news about them everywhere!