Counter staff seemed bored, sullen and uninterested in helping. Told me they couldn't correct the brightness of my order more than 15%, and seemed not to care that the skin tone was positively colicky. So I ended up with underexposed, yellow headshots.
The older gentlemen behind the counter rendered good service at the end of the process, but too little, too late. I would advise ownership to focus their customer service on the printing process itself, and give their staff a little impetus to care about the quality of the finished product. The fact that the guy cashing me out was nice was of little consequence considering that I had 30 ruined 8X10s.
I wouldn't use them again.