I took my 5 year old today to enjoy an outting with me for nails. I believe customer service is so important. The girl that did my daughters nails did not speak to my daughter. I tried to engage her in conversation and she ignored me. I made a comment about just trying to be nice and still nothing. I am usually always give at least a 20% tip. Today, for the first time I did not tip the girl that did my daughters nails. I will not make an effort to go back.