I recently used Arizona Trade Masters to fix my heater through my home warranty company. I had never heard of Arizona Trade Masters soo obviously googled them and read the reviews on yelp the day they were coming out to assess my heater. After reading the negative reviews, I was a bit worried about how my experience was going to play out. My experience was nothing short of stellar. Arizona Trade Masters called the day of the appointment to confirm and again to inform me they were on the way. The repairman who arrived was friendly and professional. He immediately found out what was causing my heater to no longer work and informed me of the next steps. Unfortunately they needed to order a part to he replaced. Arizona Trade Masters called me the same day to tell me when the part would be in and scheduled an appointment for that morning. The repairman who arrived to install the part to fix my heater was again friendly and professional. He fixed my heater in no time. Afterwards he explained what was wrong with my heater and asked if I had any questions which he was gracious enough to answer. I have heat again thanks to Arizona Trade Masters....I will definitely use them again!!!