I'd been a loyal and satisfied customer for more than three years. Then, out of the blue and within a week, they increased color/cut/style prices by 80%. To make it worse, they performed work on my hair and didn't let me know about the price increase -- then asked me to pay the new price when I checked out. I call this spurious and unethical. While the hair styling talent is there, I'd be reticent about ANY ORGANIZATION that raises prices overnight by the amount they did -- and then not bother to inform the customer. :-(