One major complaint would be consistency of cold coffee on every visit. I watched the person pour the coffee straight from the pot from the warmer and it was cold!
We don't go there much and when we do it's generally in the morning during the work week for the Ultimate Breakfast Sandwich which has shown improvement.
Workers are young and you have to repeat our order several times and remind them to give you your drink. But with some proper mature leadership it really wouldn't be a bad place.
Now if I could actually get a hot cup of coffee.