You are suppose to pay before having your ice cream made... so why was there no one at the register? There was a big line and we were unaware of this. When the cashier finally was back at the register she took the order of someone behind us and that's when we realized she was suppose to have taken our order before them and we were suppose to have a receipt to give to those serving up the treats. SUPER DISORGANIZED and staff who weren't diligent.
The service was slow after we paid. Not enough staff for the amount of people in the line. There were two staff members but one was training so only one person was serving up treats during this busy time frame. We probably waited in line longer than it took us to eat our flower cones.
Otherwise the gelato was good, but they should've put more thought into how they structured the flower. You can choose up to three flavors per gelato flower. We got vanilla bean, raspberry, and mango. The vanilla bean was the sweetest and on the outside. The other flavors afterwards seemed to tart and sour, so it would've been better if the vanilla bean was the center portion instead of the first/outer layer.
Located in the Linq with normal tables and bar style tables with high stools. They had a fireplace which I can only guess is used during the winter time; seemed lovely.