There was a bit of confusion about our reservation when we arrived, due to a glitch in the online booking system. We were told that there was no private room available, which is what we had booked. The employee at the front desk quickly involved the manager to sort the issue out and it turned out that they did in fact have a room for us. Both the employee and the manager were exceptionally polite and apologetic throughout. Because of the confusion, we were given a slight discount, which we truly appreciated!
The hostel itself was very clean! Our bed was beyond comfortable. I couldn't believe what a great sleep I had. The room had its own air conditioner. We didn't use the kitchen, but it was clean and appeared to have everything you would need. The men's bathroom was on the main floor, women's on the second. Both were clean and felt comfortable to use.
Breakfast is included, however it consisted only of pancake mix (to make and cook yourself), as the fresh fruit had run out by the time we were downstairs at about 8:45.
We will definitely stay here the next time we visit Madison!