This was my first time getting my piggies worked on, so I didn't know what to expect. My girlfriend and I showed up to the place 10 minutes before the place was scheduled to open. We still weee seated and worked on right away. The customer service was excellent, they had a great tv they kept me and her entertained. No bad smells and the decor was very soothing and welcoming. My girlfriend says the prices were fair based in it's location, maybe a dollar or two more than normal. . But for what we received it was definitely worth it. Oh and I forgot the massage chairs! !! Love the massage chair! !