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| - On 9/6/14 we had reservations to dine at the Redwood Bar & Grill. We've had numerous prior experiences there, and found this restaurant to be very good for food quality, price & service. However, our recent experience is one to be forgotten, and never to return. It started when we were seated in a booth. Upon being seated when trying to read the menu, I noticed that all the lights along the top were non-functional, and we had nothing to light our table except one dimly lit table light about the power of a small penlight. I asked the waiter if he would please turn on the overhead lamps so we could see the menu. After a short absence, he returned to say that they were not working, and so basically, "too bad". So, we proceeded to pass the table light around, and order our meals. I had a ribeye steak, other individuals ordered the Atlantic Salmon, lamb chops, and shrimp scampi. Comments to the food: my ribeye steak was just "okay" and nothing special. It was actually a bit on the tough side, and not very tasty, but just ok. However, when my sister got her shrimp scampi, it was COLD. It was cold to the touch, and definitely had been sitting around the kitchen way too long before being brought to the table. We immediately complained to the server, and she said, "let me take it back, and heat it up". She took the dish back to the kitchen, to be heated up & brought back few minutes later. It was a bit warmer, but it was still just "luke warm" and definitely not how a main dish should be served. However, my sister decided against sending it back again, for fear that the kitchen staff might get upset, and do something "bad" to the dish. In all my experiences dining at better restaurants, if there is something wrong with the dish(cold food inclusive), the dish was completely re-prepared and brought out fresh, hot & served to order, with an apology for the mistake. As a matter of fact, many restaurants that I frequent at home would go one step further, and comp the meal as an offset to their mistake. Neither action was taken by Redwood staff. We also realized that the reason they could not heat the shrimp scampi back to piping hot was because the shrimps would then be "overcooked" and very tough. So it seemed that the kitchen crew took the action of cheap, quickest fix, and least effort on their part. For that reason, and our overall poor experience at the Redwood Bar & Grill, we will not ever return to this establishment. Had they done anything to correct their mistakes, or even offered a sincere apology and made the effort to correct the food, we might feel differently. Las Vegas has many restaurants that serve great food, and the service is good as well. Redwood needs to do much better training of both kitchen & service staff, fix their physical facilities so everything works right, and teach their people how to graciously accept & correct any mistakes made in food preparation. Hopefully, someone that has a sincere interest in RB&G will read this & take it to heart. Aloha, Howard Y. from Hawaii
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