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  • Well, this company is definitely not worth one star. The issue isn't the in-store personal, it is the horrendous overseas customer service department that you will have to deal with. I returned a trash compactor December 26th, 2017, purchased online. I am currently struggling to get my money refunded after repeated calls and emails. So far, they say they need my time and the processing department doesn't have a phone line to ask how much time. A few times, I had customer service reps and their management tell me that the check was mailed out. I'd call back and find out that no check was sent and so on and so on. Every time I call, they say to call back in 48 hours. It's been 6 months and I'm pretty sure Sears Outlet is just going to steal my $574. I informed a manager that I wanted to record his response to my questions, for memory sake, and he screamed at me to stop recording and hung up. The only customer service contacts are all at a call center in the Philippines. I will never purchase anything form this company ever again.
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