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  • Normally the Cheesecake Factory doesn't disappoint, however, this evening the service was abysmal and the food was mediocre at best. Firstly my boyfriend and I were clearly ahead of two other groups of two who were seated before us. We had a show to attend after and budgeted two hours for dinner so we asked for first available seating knowing it would be on the patio. The table we were seated at was filthy and there were leaves in my table setting. The server was manic and obviously under trained and over worked. Long story short drinks (not from the bar) took 15 minutes to get to our table, we had to ask for a sugar caddy 4 times, and we didn't see our entrees until 50 minutes later. The manager was condescending when he brought our food because of the obvious disaster. He stated that he thought we had only been waiting 24 minutes! Basically calling my boyfriend a liar. We do know exactly how long it took because we went through two Pokemon Go incense packs and a lure waiting for our meal. The only good part of this dining experience was having the time to sit and talk uninterrupted because our server didn't seem to be bothered to check up on us.
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