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| - Extremely disappointed in this place. I came in this evening for the first time with a friend of mine( who happens to own a restaurant in Scottsdale)way after the dinner rush. Ordering at the counter was easy, I chose the Bison Burger and my friend got the Ahi Tuna Burger and Truffle Fries. I was asked if medium rare was good, I said yes. As we were standing there, I noticed several already made burgers sitting under the warmers, yet the place wasn't busy enough to have that many going out to customers.
No sooner had we gotten to our table and barely sat down and our Truffle fries appeared. Now I am not a fry expert, but it takes longer than the 45 seconds it took to get to our table to make a fresh batch of fries. My friend agreed. Ok,whatever, they are just fries. However, not even 2 minuted later our burgers arrived. Well my friend thought it may be possible to sear the Ahi that fast but there is absolutely no way that you can cook a Bison burger to medium rare in 2 minutes. Sure enough, it was lukewarm. It had been one of the ones sitting under the warmer. I brought it up to the manager,Mike, and he agreed it shouldn't be lukewarm and said he would cook another. Here comes the new one. Definitely hot and fresh. You can smell it and feel it. Now to cut into it. At first glance it looked ok until I took a bite and realized it was raw. Couldn't believe they served me raw bison. Went back to the manager again and showed him. He said he cooked it according to the time designated for medium rare. 1 min 45 seconds on each side then another 1 min 45 seconds to finish cooking. I don' t know who came up with that time table but it certainly is not enough time to cook a Bison burger. Manager apologized and was going to redo another . That one came out hot,fresh but medium well. I didn't have the heart to send it back again.
The only reason I gave it 1 star was because the beer came out in a very chilled, chalice-like glass which was nice. However we had to flag down our server to bring us the other beer we had ordered. He totally forgot, said some drama was going on.
Unfortunately I don't think my friend and I will be coming back. If this is how they are when it is slow, I would hate to see what it is like when it is busy.
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