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| - Before today I would've gave this little old place 5 stars.
I been coming here with my 3 other dogs for 8 years. I used to see Dr. Masters who was absolutely amazing. Ever since it's been only Dr. Henderson mostly for shots, who is usually pretty good. His children who work the front desk could use some etiquette training on answering business phones but that's okay.
My issue is, I made an appt for my 18 month old pitbull. He's super friendly and thinks he's can jump on & play with everybody cause to him everyone is his friend. I get the stigma on this breed, I was nervous about getting one but I found out it's about how you raise them. & I raised a loving and playful 60 lb BABY, literally.
Today, I go to my appt., Dr henderson and his staff come and stand in the doorway looking at my dog. He's barking and wagging his tail. He sees people staring, he wants attention. Yet Dr. Henderson instantly decides to tell me "I have an out of control dog who is an aggressive breed, who looks like he wants to eat his face." and he won't treat him! That's an amazing assumption to make standing from another room with 5 seconds of watching him. A real animal lover who UNDERSTANDS them would see he's vocal not aggressive, he barks to tell you he wants attention.
That's like an exotic animal vet not wanting to treat a snake because they bite. Well, Obviously. Comes with the territory. Except in this case, I should've left instantly but being calm I even offered to muzzle my dog to make the "Vet" feel better but instead he chose to relentlessly continue to verbally insult my dog & I.
He didn't even try to get to know my dog or anything. He didn't get within 10 ft, like as if my dog was growling and trying to eat him. He's a puppy!
The tone and the words he used to verbally attack my dog and insult him and me as his owner was incredibly disrespectful and unprofessional. He didn't even try to give my dog a chance before he told me he won't treat him. I'm incredibly insulted considering my dog is not only dog friendly but he loves people, & I take pride in that I've taught him to be that way.
Not only do dogs sense things from people, but Dr henderson & his "Assistant" stood there sending that bad energy speaking to me like that and yet my dog still didn't get angry. Which IF he had would be understandable because obviously these aren't animal people and dogs can pick up on that.
I wish my dog did "want to eat his face" like he said, it would've been deserving since according to this "Professional" he's an "aggressive breed". Generalize much?
I WILL NEVER BE COMING BACK HERE AGAIN.
I am thankful though, due to their unprofessional Practices it helped me to find SUNSET EASTERN ANIMAL HOSPITAL. Where the vet took me the same day & sat and played with my dog to get to know him while asking me detailed questions to better diagnose him. Turns out my dog may have a colon issue.
So thank you for being so rude to me this morning, it helped me find what a real vet business is like when they truly care.
Sad situation, a person like that dealing with animals with such anger and discrimination. Sent away a sick hurting dog, any true animal lover would've seen my dog is friendly and wouldn't want to turn away a animal in distress.
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