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  • Wish I would have read the reviews on this dealership before I went car shopping. We have been car shopping for a couple of months and had talked to several dealerships before going to Lake Norman Hyundai. We got a new salesman that had just started with the company's don't place much blame on him as he was new. Though he did sit and watch all that went on. We decided to stop one morning last week to see what they had. We knew we wanted a hatchback and had a couple of colors in mind. They had none and proceeded to show us what they did have. Instead of taking the time to find us what we wanted we were pressure to buy the car they had. After being their for 5 hours and stating we were not ready to buy they continued on. We had our own finance through our bank and offered to come back in 2 days. We requested our keys 3 times and at the last time 2 other sales managers came and talked to us. We ended up working out a deal for a car we did not want. We just wanted to leave and have a break to think it all out and make sure that's what we wanted to do. They then said "Oh it will only be a few more minutes". Three hours later while my son was asleep on their desk they called us into finance. They clearly knew we had pre-approval at a low interest rate and proceeded to run our credit through the ringer at 10 different banks. Do to the fact they claim, they had to do that to make sure we were who we are. That is another lie. What more do you need beyond a photo id and account information for our trade-in. Eight hours later we were allowed to finally leave in a new car which we did not want. I know it's our fault for not putting our foot down but after hearing their bull for 8 hours I feel we were brainwashed into buying the car. I called back the next day and finally told them how I felt after not sleeping and beating myself up about the whole ordeal and they offered me some free oil changes. REALLY!! I will NEVER do any business with them again and will spread my opinion of them to everyone. Find yourself another dealer, one that will listen to what you want and try to get it for you. I have owned many new cars and have never been treated this way by any other dealer.
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