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| - The sad response I received from the owner of Jimmy's was right in line with their bad business practices. Jennifer K. claimed I wrote a bogus review and that I had never been in her so called "restaurant".
This is her comment and what she messaged me:
"I apologize to our real customers as this seems to be a BOGUS review. As all of our customers know, we removed a display case from our restaurant months ago. It was an idea that an ex-employee had and it was a terrible one so we got rid of the display case. We invite this reviewer to actually walk through the doors of our pizzeria and try our food." -Jennifer K.
"As I appreciate your feedback, you obviously have not been in our pizza shop for quite some time. And therefore, I have been forced to report you to yelp as a violation of their terms of service." -Jennifer K.
I'm baffled for a couple reasons.
First, I was obviously there because I have a photo of the display cases with the old pizza wrapped up in PLASTIC WRAP! I've been to hundreds of pizza places and never once had they wrapped up a nearly empty tray of "fresh slices" in a display case 10 minutes after opening!! I just joined Yelp as you can see by my profile date and I felt so strongly about my bad experience there that I wanted to let people know what they might expect. I had the photo still in my iphone and decided to share.
Second, I'm not sure what violation I committed as to Yelp's terms of service. I'm allowed to write a truthful review whether the owner likes it or not. Yes, it was a couple months ago because I haven't been back. As I have read there is no violation.
Third, what kind of business discounts the reviews of customers and attacks the reviewer instead of looking at their business practices and say "maybe you had a bad experience or caught us on an off day". I have been in the restaurant/bar business 25 years and i know enough that every customer counts. At least pretend to care Jennifer...
In my first review I posted the photo I took of the day old pizza they brought out of the refrigerator and placed in their display case to sell that day!! Granted, this was a couple months ago, and Jennifer K. said they had since removed the display cases because they were a "bad idea". The bad idea was not the display cases, but the business practice they have of serving old pizza and garlic knots from the day before instead of just making a fresh product that any self respecting pizza shop would do and any customer would expect. Just because you removed the cases, doesn't mean you are not still selling yesterday's pizza.
I ordered a pizza to go that day and was not impressed by the quality. The sauce tasted sour like it had fermented in the refrigerator after being put away warm. It's the little things that a place gets lazy on that affects their whole business. You may label your pizza shop as NY style, but growing up in North Jersey, I know it is not even close.
Jennifer, a piece of advice... When a customer complains it's because they really want to do business with you and want you to meet their most modest expectations. The customers you have to worry about are the ones who never complain and just never return. In this economic climate, maybe you want to focus a little more on your customer service skills and stop trying to make a couple bucks on old pizza and realize the repeat business will keep you afloat when places are closing down all around you.
That being said, I will go back and order a couple slices and try to give an honest appraisal of their pizza even after Jennifer K. jumped to conclusions about the validity of my first review. I currently do not own or work for any restaurant or pizza shop so we're clear that there is no conflict of interest.
BTW...Nice fake review by Carrie S. She just joined, one review and it's glowing and includes suggestive selling...nice touch. Great try, but no one is fooled. Seems like business as usual at Jimmy's huh? Sad...
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