I just returned to HTC a few days ago for some new additions to my ears and had another great experience. The waiting and display area is very clean and has tons of beautiful jewelry to choose from, including a case of gorgeous hand crafted jewelry. I've developed a serious infatuation with several of the pieces already, and will definitely be making some future purchases.
I decided on my left rook and a double helix, Mat helped me pick out the appropriate jewelry and was very helpful and personable. He went over the paperwork with me, collected my ID, and verified my information quickly and professionally. Kevin did the piercings and he was awesome! He is so funny and friendly that it was impossible to be nervous, plus he did a great job. I love the placement and it was quick and painless (well as painless as three piercings can be). They sent me off with aftercare instructions, sea salt, recommendations for a gentle soap and a quick chat about some favorite authors. I'll definitely be back in 8 weeks to have my other ear done, and I'll definitely continue to recommend them to others.