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  • What a pity. I think this place has potential. But the service... Oh well, let me start from the top. We (a group of 15) went to this elephant and castle branch last Saturday to enjoy ourselves. We had a table for 15 reserved for 6pm. As always for big groups, some come earlier, some later. We ordered dinner and drinks. No one told us that our reservation would expire at around 9pm until just before 9pm. They obviously wanted to make some more money of the big UFC fight. I can understand that they want to make as much money of this night as possible, but there are better ways to do so. Firstly, someone could have mentioned it when we placed the reservation. They did not. Secondly, a waiter or waitress or the manager could have let us know when we entered or ordered. They failed to do so again. Then when they finally did tell us, they had quite the attitude. Even talking to the manager didn't get us anywhere. They actually 'allowed' us to not give any tip. That was all. Even though the food wasn't bad and the drinks were okay, I cannot imagine ever going back to this branch.
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