It always takes me 20 minutes to get through the drive thru, no matter if there are ten or two cars. They've messed up my order numerous times (including not making it decaf which is actually a problem for me), but I will say 50% of the staff is nice and apologetic so just as long as I get one of them I don't feel so upset about waiting. I'm a loyal Gold card member so I do continue to go but I'm not pleased.