Wow I cannot believe the customer experience my sister had to go through with your company. As a Customer Success Manager at my organization we always strive to make the experience wonderful for clients as the key to success in today's world is highly dependent on organic growth. It does not matter if the customer is right or wrong. That is not the point. It is the way you treat the customer. I myself was planning to host a party at your location and was going to recommend it to my friends and colleagues based on the experience. However after hearing the way you treated a existing client you will not be earning my business and I will be sharing my thoughts with fellow peers. Shame that because of this much nieces birthday got ruined. No matter I am a strong believer in karma.