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  • Absolutely HORRIBLE phone/customer service!!! Our septic tank was backing up and we were told to call Option One because they would snake our clean out line for $50. I called them at Noon gave all my information to a receptionist and was told I would get a call back. At 1:37pm still no call so I called them and was told I would get a call back. By 2:15pm still no call back so I called again and was finally able to schedule someone to come out between 5-7pm and that the technician would call when he was on his way. By 7:12pm no call from the technician and I couldn't reach anyone in the office, I left a voicemail that was never returned either. By 8:12pm I tried calling again and finally got an answer, the receptionist said I was the next call. Finally at 9:13pm the technician called saying he was on his way. By 9:47pm he finally showed up and was able to unclog our clean out line to our septic tank. If I could give separate ratings I would give the technician, Israel, 5 stars for being polite, professional, and helpful. I would give the office workers (ie receptionist or scheduling person) 0 stars!! All that was needed was a call back the first 2 tines I called and a call saying your technician is running behind he should be there between xx-xx, really really poor phone service. ~ 2/18/2013 ~
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