Wow, I have never experienced such a level of indifference to customers and clients! We were charged late fees for our assessment - which we had paid - and we provided the proof of payment, check number and evidence of the withdrawal from our account and they just continue to send us the same statement over and over despite all of our efforts to clear up the situation. We have even contacted the manager of the accounting department to no avail. I would not recommend this company to any HOA who is shopping for a management company. Horrible experience!