Don't bother calling Sam's for the photo department. They don't ever answer. I called and waited on line for 17 minutes by clock on computer screen. The membership desk FINALLY answered and transferred the call to the photo department plus would page overhead to take call. No answer for another 7 minutes. I called back to the membership department and asked if there was a problem at the photo department. The clerk said she could see the man standing next to the phone and would transfer the call but she would watch to see that it was picked up. Not picked up. I waited another 4 minutes and got a message that my call was very important and to hold on. Waited another 4 minutes. Hung up. Terrible service, at least at this Sam's.