Before my visit to the W Tropicana store I spoke with AT&T technical support team twice after my phone fell in water . The first caller tried to help me to no avail , he then informed me to go to walmart and pick up a new Sim Card . New Sim Card in hand I called tech support a 2nd time once I made it home .
Though she was helpful and tried hard to find a solution , she could not figure out if the problem was with my new phone or the Sim Card ? She then reccomended that i take my phone to an AT&T store .
I visited the Tropicana store and was greeted by Makai , He figured out my problem , turned on my phone and within 15 min my phone was up and running . He was not sure why the Tech support was not able to figure out my problem ? I appreciate his patience , professionalism and tech knowledge to find a solution to my problem .