My sister and her husband spent thousands of dollars here for their rehearsal dinner. (Like steak and open bar for 50 people kind of money).
Tonight they returned to announce to our family that my sister is pregnant. We made a reservation for 8:30 and showed up an HOUR early. When 8:45 came around we were told we'd have an additional 30 minute wait (as we proceeded to see multiple parties of the same size be sat in front of us).
My newly pregnant sister couldn't wait until after 9pm to eat and we left.
We ended up leaving and walking to another steak restaurant, completely ruining the surprise for my parents.
I understand that the PGA is in town and it was busy but when someone has spent five figures at your restaurant and notes that they're spending another special occasion at your restaurant, I'd make sure to take care of that customer.