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  • I was a guest at the Marriott Suites, I went to visit their Las Vegas Property the Marriott Chateau Vacation Club. I pre paid for a suite in off season 200.00 USD. I was expected to visit their vacation club property, SADLY when I got there no one new I was supposed to be there, our reservation at the hotel was lost even though we had out confirmation number, The Representative at the Marriott Suites had no idea who we were and when we arrived at the "Show Location" they were dumbfound that we actually showed. Our "ALL SUITES PRIMER HOTEL" gave us towels with HOLES....... SOUND FAMILIAR? Read some of my other reviews.... Beyond everything, our CC was charged for 544.51 We prepaid for our room at a discounted price the hotel charged us the "GOING RATE" 344.25 PLUS 50.00 USD PER DAY IN INCIDENTALS, the initial charge was taken in Jan, we charged nothing to the room and yet they slammed us for charges that we did not incur. When I called and asked for an explanation I was told it was a MISTAKE. The whole trip was a MISTAKE. I was told I would would be contacted by a rep from the sales dept about the Vacation club... NEVER HAPPENED. I was told I would be contacted by the GM to explain over charges and return of fees (NSF) attached by my bank for the "MISTAKE" caused by the Front desk agent, NEVER HAPPENED! I LOVE LV I will never stay with a Marriott property again. I thought that in this time of financial crumble hotels would be ecstatic to have guests.
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